Support

Email contact@potylabs.com. We aim to reply within 2–3 business days. The same address handles bug reports, feature requests, questions about how to use a feature, and editorial corrections.

What to include

To help us help you, the most useful messages include:

• What you were doing when the issue happened, in one or two sentences
• What you expected and what happened instead
• Your iOS version (Settings → General → About → Software Version)
• Your device (iPhone model)
• Your app version (visible in MoodSync's Settings)
• A screenshot if the issue is visual

If your data looks wrong

Because all your data lives on your device, we cannot see it from our side. If something on your chart looks off, please describe what you expected to see and (if you're comfortable) attach a screenshot.

If you're in crisis

Support email is not for crisis. Please contact 988 (US, call or text), 116 123 (UK & ROI Samaritans), 988 (Canada, call or text), IASP's international directory at iasp.info/crisis-centres-helplines, or your local emergency number.